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Booking information

Alpin Residenzen Hollersbach Top 04

reservation 901317 - confirmed
Beispielbuchung - Familie Max Mustermann
6
06.11.2021
13.11.2021
15:00
10:00
7
-
office@alpina-holiday.at
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contact information
Please make sure you fill in the contact information (phone, email address, address, number of persons).
Due to the obligation to register, we are obliged and authorized to collect your personal data for the purpose of levying the local city tax. We therefore ask you to support us.

payments

Booking via website alpina-holiday.at
Your registered credit card details will be used to process payments.
Please deposit a credit card on your digital personal information page if you have not already done so during the booking process.
Payments:
10% of the price of the overnight stay at booking
90% of the price of the overnight stay 7 days before arrival
Costs for cleaning, towels & bed linen 2 days before arrival
Local tax 2 days before arrival

Bank transfer
If you do not have a credit card or if there are problems with payments, outstanding amounts can also be paid by bank transfer.
Please contact us at office@alpina-holiday.at if you wish to pay by bank transfer and we will send you an invoice.
Alpina Holiday GmbH
IBAN: AT54 3503 9000 0202 4602

PayPal
If you do not have a credit card or if there are problems with payments, outstanding amounts such as the local tax can also be paid via PayPal.
Please contact us at office@alpina-holiday.at if you wish to pay by PayPal and we will send you an invoice.
PayPal E-mail address: office@alpina-holiday.at

Booking via booking platform
When booking via Booking.com, AirBnB or Expedia, the price for the stay is paid directly by you as guests on the respective platform.

Deposit

Deposit
A deposit of € 300 is required for your stay.

Your registered credit card details are automatically used for the debit and return of the deposit.
Please deposit a credit card on your digital personal information page if you have not already done so during the booking process.
If you do not have a credit card, the deposit can also be paid by bank transfer, please contact us.
Unfortunately, it is not possible to pay the deposit in cash.

Payments:
Debit of the deposit 2 days before arrival
Return of the deposit within 7 days after departure.
The time of visibility of the chargeback depends on your credit card provider.

The deposit may be retained in part or in full in the following cases:
Damage to the accommodation
Damage to the common areas
Heavy soiling (e.g.: burnt-in dirt and stains, sticky and heavily soiled surfaces, sticky chewing gum, lack of waste separation, tufts of hair in drains or in the toilet, etc.).
Careless handling of the inventory (e.g.: furniture, kitchen utensils, appliances, decoration, lamps, etc.)
Lost keys
Theft
Non-compliance with the house rules
Damage and dirt which is not reported on arrival or during the stay.

In principle, all costs required to restore the accommodation to its original condition (including inventory) are to be paid.
If the deposit amount is not sufficient to cover the costs incurred, the additional costs will be charged.

address & arrival

Address
Alpin Residenzen Panoramabahn Hollersbach
Hollersbach No. 151-154
5731 Hollersbach im Pinzgau
Land Salzburg, Austria
 

Arrival tip
Take the road exit "Hollersbach" and leave the Gerlosstraße B165. If you drive on the main road through the village of Hollersbach, you will pass the soccer pitch. The Alpin Residenzen are just behind it, at the other end of the soccer pitch, next to the Badesee car parking. In case of problems we recommend the use of navigation services such as: Google-Maps.

 

your Apartment
Top 04 is located on the upper floor in the first house on the left (no. 151).

parking

parking
Free parking spaces are available directly at the building: 2 parking spaces.
Please note that parking spaces can also be located one behind the other.
Please only use the allocated parking spaces according to the booked Top.
 

E-mobility
Charging stations are unfortunately not available.
You can find an overview of charging stations here: goingelectric.de/stromtankstellen/Oesterreich/
We recommend the charging station in Mittersill: https://www.goingelectric.de/stromtankstellen/Oesterreich/Mittersill/1000kW-Ladepark-Zeller-Strasse-20/68612/

check-in & check-out

Handover of keys
By means of an automated message, you will receive the code for the key box by e-mail or in the chat on the respective booking platform on the morning of the day of arrival. After entering the correct key code at the key box, the keys are ready for collection.


Check-In
Check-in is possible from 3 pm. You can then check in yourself using the key box.
Unfortunately, an earlier check-in is not possible. If an earlier check-in is possible, you will be contacted by our resort staff.


Didn't receive a code?
If you have not received a code by 2 pm on the day of arrival, please contact us.
 

Check-Out
Check-out is possible until 10:00 am. A later check-out is unfortunately not possible.
Please return the keys to the key box when you leave, the code is valid during your whole stay.
Please do not throw the keys in the mailbox!
 

Lost keys?
Lost keys will be charged at € 60 per key.

rooms, beds & apartment

rooms & beds in the apartment
Apartment for 2-6 persons:
2 bedrooms with double bed
1 sofa bed for 2 persons in the living area


baby beds
Baby beds will be provided on request, in case please contact us early to prepare.
 

outdoor
Your apartment has a balcony with seating facilities.
Unfortunately, there is no barbecue possible.

fireplace

use
There is an fireplace in your accommodation, which you are welcome to use during your stay.


firewood
To light the fire, you will need firewood, kindling and firelighters, which are available in the nearby shops. We have put together some recommendations for shops in the area for you on a display in the accommodation.
We ask for your understanding that we do not provide firewood for sale in our holiday flats and facilities.


Responsible use of the fireplace is a requirement!
The duty and liability of responsible use of the fireplace lies with the guests at all times.
In the event of damage or disregard of the safety and usage instructions, the costs for repairs or all resulting expenses will be charged.


Please note the following when using the fireplace:
1) Only burn suitable firewood - under no circumstances burn wet or treated wood, waste paper, cardboard, plastics, flammable liquids, household waste, or other substances and materials!
2) Due to the heat development in the area of the stove, never leave children under the age of 12 unsupervised in the room (surface temperature above 60°C) - risk of burns!
3) Remove all flammable objects from the area around!
4) Please observe all usage and safety instructions, which can be found in the guest folder, in the accommodation and on our website:  alpina-holiday.at/kamin

internet

Access data
Wifi-name: RepeaterSG
Password: Hollersbach2016

bathroom, linen & kitchen

bathroom
There is a hairdryer in the bathroom. 2 bathroom with sink, shower and toilet.
washing machine and dryer in the apartment.


toiletries
Please note that this is a holiday apartment and therefore there are no toiletries in the bathroom.
The toilet is equipped with toilet paper, hand soap can also be found in the bathrooms and toilets.


towels
2 towels are provided per person (1 x shower towel, approx. 70x140 cm, 1 x towel, approx. 50x100 cm).


bed linen
Bed linen are provided in the apartment.
1 bed set is available per person (1 x sheet, 1 x pillow + cover, 1 x blanket + cover).
 

kitchen equipment
In the kitchen you will find crockery, glasses, cutlery, kitchen utensils, tea towels, washing-up liquid, dishwasher tabs, bin liners and sponges or sponge cloths.
Kitchen appliances such as oven, hob, dishwasher, toaster, microwave, kettle and fridge (incl. freezer compartment) are in the accommodation. A hand mixer and a filter coffee machine is available in your apartment. Filters, etc. are generally not provided in the apartment.

Salt, pepper, spices, vinegar, oil, tea, baking paper, aluminium foil, etc. are not automatically provided in the accommodation (unless previous guests have left them in the accommodation).


table & seating
In your apartment you will find as many seats in the kitchen area as the maximum occupancy of the apartment.

house information

Key Box
The key box is located on the wall in front of the reception, just to the right after the entrance.


Reception
The reception is located just after the entrance on the right. Please note that the reception is not permanently occupied.


Ski- & Bike room
The ski & bike room is located just to the right after the entrance, next to the reception and the key box. Your key also locks the ski & bike room.
Please do not take ski boots, skis or snkowboards into the apartment.


Garbage
You will find the rubbish bins right next to the entrance.
Please help and separate your waste!


Heating
The heating can be controlled manually with controllers (thermostats).


Contact
In case of problems, damages, or in urgent cases, please contact our Resort Manager.

laundries

laundries / laundromats in the region Oberpinzgau, Salzburg
Wäschetiger - Salzachtal-Bundesstraße 37, 5700 Zell am See
Waschsalon - Kaprunerstraße 5, 5700 Zell am See
Waschsalon im KIG-Gebäude, Königsleiten 310, 5742 Wald/Königsleiten
 

house rules

Damages & Cleaning
Guests are responsible for reporting any self-caused damage and any abnormalities present on arrival immediately.
If no report is made, it must be assumed that the damage was caused by the guests' stay.

In case of heavy soiling, additional costs will be incurred for our cleaning staff, which will be invoiced (see point deposit).


Smoking
Smoking is prohibited in all apartments and buildings, please use the outside areas. Smoking inside results in withholding of the deposit.


Pets
Pets are unfortunately not allowed in our apartments, we ask for your understanding.


Volume
Please pay attention to the volume and be considerate of other guests and neighbors. Loud parties or music is not allowed. The night rest is between 10 pm and 8 am.

food & drinks

supermarket
In the centre of Hollersbach you will find an ADEG supermarket (next to the church).
In the neighbouring villages of Mittersill and in Bramberg you will find larger supermarkets (Billa, Billa Plus, Spar, M-Preis, etc.).


bakery
The Ensmann bakery is located in the centre of Hollersbach.
 

bread or breakfast service
We do not offer a bread or breakfast service.

cancellation

Cancellation period when booking via website
Changes and cancellations up to 10 days before arrival are free of charge.
Changes and cancellations within 10 days before arrival will be charged with 100% of the total price.
Cancellations must be made in written form.
 

Cancellation period when booking via booking platforms (Booking.com, AirBnB, etc.)
Changes and cancellations up to 14 days before arrival are free of charge.
Changes and cancellations within 14 days before arrival will be charged with 100% of the total price.
Cancellations must be made in written form.


Travel insurance
We recommend the protection or purchase of travel insurance to be protected in cases of unforeseen events (illness, death, etc.) after the cancellation period.

contact

contact - at the apartment
You are in the apartment and urgently need help? You have a damage during your stay in the apartment?
Please contact our resort manager in charge:
Hollersbach im Pinzgau & Jochberg (Tirol)
Herr Günter Rammler
+43 (0) 664 833 85 25
guenter@alpina-holiday.at


contact - Office
Do you have questions about booking, payment, the process or other questions?
Please contact our office team:
monday - friday (8 am - 5 pm)
+43 (0) 664 41 486 73
bookings@alpina-holiday.at

telephone numbers

taxi
Taxi Dany - Hollersbach: +43 (0) 664 14 06 069
Taxi Hons - Mittersill: +43 (0) 664 24 81 248
Taxi Walter Proßegger - Mittersill: +43 (0) 6562 44470
Taxi Wimmer - Bramberg: +43 (0) 664 44 52 415

emergency numbers
fire brigade: 122
police: 133
rescue: 144
mountain rescue: 140
european emergency number: 112

rating & website

rating on the booking platform
Thank you for spending your holiday at one of our apartments, we hope you have a great time everything is to your satisfaction!
We would be very pleased to receive a positive rating on your chosen booking platform.
 

website alpina-holiday.at
Are you already planning a future stay in one of our apartments? Feel free to visit our website: www.alpina-holiday.at.
There you will find all prices & availabilities, furthermore you can save up to 10% by booking directly through our website!
We would be happy to welcome you again.

Salzburger Land Card

Salzburger Land Card
The Salzburger Land Card is the all-inclusive card for your summer holiday. It includes free and discounted admission to over 180 attractions in the whole of Salzburger Land. Whether lakes & swimming pools, mountain railways or museums - with so much to choose from, every day becomes a unique holiday experience.


online purchase of the digital card
The Salzburger Land Card can be purchased online, you can find the link here: salzburgerland.com/salzburgerland-card-buy

Nationalpark SommerCard

Nationalpark SommerCard
The National Park SommerCard is unfortunately not included in our apartments. Unfortunately, it is also not possible to purchase the National Park SommerCard during your stay.

Zell am See-Kaprun summer card

Zell am See-Kaprun summer card
The Zell am See-Kaprun summer card is unfortunately not included in our apartments. Unfortunately, it is also not possible to purchase the Zell am See-Kaprun summer card during your stay.

ski & bike store

ski / bike rent & service
Intersport Bretifuß is located directly in the gondel station of the Panoramabahn Kitzbüheler Alpen in Hollersbach.
More information about opening hours & services: intersport.at


ski
Link to ski rental and ski depot: intersportrent.at/skirent


bike
Link to ski rental and ski depot: intersportrent.at/bikerental

KitzSki

KitzSki - Kitzbüheler Alpen
On the KitzSki website you will find all information on tickets, operating times, current lift & slope status, gastronomy, events, parking and other services in summer & winter.
Here is the link to the website: kitzski.at

Please note: Tickets cannot be purchased through us as accommodation providers, nor can we offer discounts on tickets.
 

Panoramabahn Kitzbüheler Alpen - Hollersbach, Salzburg
Here you can find all information about the Panoramabahn Kitzbüheler Alpen in Hollersbach: panoramabahn.at
Open in winter & summer season.

Sesselbahn Resterhöhe - Pass Thurn, Salzburg/Tirol
Open only in the winter season.

Wagstätt Bahn - Jochberg, Tirol
Open only in the winter season.

KitzSki Map
The entire KitzSki area as an live map in winter & summer with all lifts, slopes, bus stops, parking information and much more.
Here is the link: KitzSki - Map

ski bus

Mittersill - Hollersbach im Pinzgau
The ski bus is driving from Stuhlfelden, via Mittersill and Hollersbach to the Panoramabahn, and back again.
You can find all the current timetables on the Mittersill Plus website.


Kitzbühel - Jochberg - Pass Thurn - Mittersill
The ski bus is driving from Aschau, Kirchberg, via Kitzbühel, Jochberg and the Pass Thurn to Mittersill, and back again.
You can find all the current timetables on the KitzSki website.

Driving with the marked ski buses is free of charge with a valid ski pass.

ski schools

ski schools
Stefans Ski- & Snowboardschule: stefans-schischule.at
Snow Experts: snow-experts.at
We recommend fixing dates and appointments before your arrival.

Gastronomy
sightseeing & activities

Hollersbach im Pinzgau
Klausnerhaus (seit 1350)
Pfarrkirche St. Vitus
Kräutergarten Hollersbach
Kunsthalle Kramerstall - Malerwochen
Bienenlehrpfad
Badesee und Freizeitzentrum
Padel Tennis
--> reservation https://hollersbach.tennisplatz.info/reservierung
--> equipment  Andreas Wieser: +43664 5257388
Panoramabahn Kitzbüheler Alpen
Hollersbachtal
Stausee Hollersbach
Naturrodelbahn Berghof Hollersbach


Sommer im Pinzgau
Nationalpark Hohe Tauern
Nationalparkzentrum Mittersill
Krimmler Wasserfälle
Großglockner Hochalpenstraße
Kitzsteinhorn & Hochgebirgsstauseen Kaprun
Weißsee Gletscherwelt Uttendorf
Tauern SPA Kaprun
Freischwimmbäder: Mittersill, Stuhlfelden, Mühlbach
Zeller See
Hintersee Mittersill
Gerlos Stausee
Tauernradweg
Bogenschießen Stuhlfelden
Golfplatz Mittersill & Zell am See
Sommerrodelbahn Maiskogel Kaprun


Winter im Pinzgau
KitzSki - Kitzbüheler Alpen - Hollersbach/Pass Thurn
Wildkogel Arena - Bramberg/Neukirchen
Kitzsteinhorn - Kaprun
Schmittenhöhe - Zell am See
Zillertal Arena - Gerlos/Königsleiten/Hochkrimml
Weißsee Gletscherwelt - Uttendorf
Rodelbahn Wildkogel: 14 km & beleuchtet - Bramberg
Nationalparkzentrum Mittersill
Tauern SPA Kaprun
Hallenbäder: Mittersill & Wald im Pinzgau